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Ask Me about not saving under user profiles

  Date: Nov 01    Category: Sharepoint    Views: 1378

I receive an email from a user stating that whenever he tries and add terms
to his " ask me about" on his profile and hit save, it doesn't save it. I went
ahead and tried it on my profile, system user profile, it doesn't work. I double
checked the properties under The user service app, and the user properties, and
everything looks normal.

any ideas? suggestions as to where to look and what to do?



2 Answers Found

Answer #1    Answered On: Nov 01    

The AskMeAbout user profile field uses a managed metadata term set for
storing its values. So there could be several issues.

1 ) If a managed metadata service app isn't available you won't be able to
edit the field.

2) if a specific term set has been chosen the user may not have permission
to add anything to the term set. If so an admin must pre-populate values
for the user to pick from or they won't be able to edit the field

3) if a specific term set hasn't been chosen but permissions on the default
term store have been modified the user may not have the ability to enter new
items. See #2

Those are the things I would check first.

Answer #2    Answered On: Nov 01    

I have checked our service apps, and found out that
the web application was set to the wrong service up for metadata, I updated
that, and everything works fine!

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