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Approval Workflow and Email Notifications

  Asked By: Britney    Date: Oct 14    Category: Sharepoint    Views: 1693

I have an out-of-the-box approval workflow attached to a document library.
There are about 5 people who participate in this workflow and all people have
completed their tasks. The workflow is also completed. However, after the due
date has past, the people who participate in the workflow still receive email
reminders stating that their task is overdue.

This doesn't only happen on one instance of the workflow, it happens on many
instances of the workflow.

The other odd thing is that these reminders seem to be sent out every 7 days at
pretty much the same time. Does anyone have any ideas?

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2 Answers Found

 
Answer #1    Answered By: Julia Washington     Answered On: Oct 14

Sounds like someone set up a weekly alert. Can you go into one of their
accounts (or have them do so) and check the "My Alerts" page?

 
Answer #2    Answered By: Shashwat Takle     Answered On: Oct 14

I'm a site admin and when I go to the site and look through the user alerts, I
don't see any alerts created there. I would see it there, wouldn't I?

Also, it doesn't happen to any one specific person, it has happens to various
people that are participating in the workflow.

 
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