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Alerts on Document Library sometimes not being sent

  Asked By: Alisha    Date: Aug 30    Category: Sharepoint    Views: 2923

We are having an issue with Alerts sometimes not being sent from a document library on a team collaboration site. After testing, we seem to have two issues:
1) if the document library has been set to require check out on edit (Settings>Document Library Settings>Versioning Settings>Require Check Out), and the alert is set for a Change Type of "New Items are Added", we do not receive alerts when new items are created in or uploaded to the library.
2) if the document library has been set to require check out on edit (Settings>Document Library Settings>Versioning Settings>Require Check Out), and the alert is set for a Change Type of "All Changes", we get alerts sent when new items are created in or uploaded to the library, but the body of the document indicates that the document is "Changed" not "Added".

We'd really like to resolve why we're not getting the alerts in #1. However, if that cannot be done, is there a way to have the All Changes alert identify whether a document is added, changed or deleted?

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1 Answer Found

 
Answer #1    Answered By: Carey Everett     Answered On: Aug 30

In SharePoint, if multiple changes  are made to a document  before the alert  mail is generated, SharePoint alert will only send the latest change  that was made. This is to prevent spamming with too many alerts  or too many changes in a digest when people hit “save” again and again.

Once you choose “yes” for “require documents to be checked out before they can be edited” and then upload a new document, you will only get the “change” alert about “checked out” information as this change happens after the item is created. This is a by-design behavior and I also don’t know if this design will be changed  in next version. Thanks for your understanding.

 
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