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Alert problems...

  Asked By: Krista    Date: Aug 30    Category: Sharepoint    Views: 1200

In our organization we setup alerts for policies and we have like 2000
policies in a Document Library.Concern person might have upto 300
policies they are responsible for and they setup 300 alerts. This is
going fine since 1 year, Today each person is getting like 300 alerts
though the item is not modified or changed.

Please help me ASAP.
This is very critical.



7 Answers Found

Answer #1    Answered By: Peter Peterson     Answered On: Aug 30

First, posting about problems  that are "critical" and "ASAP" to a volunteer only
list like this one will probably only end in frustration and disappointment for
you. We're only volunteers, some of us only check this once a day, etc. If it
truly is crtitical and needs to be fixed ASAP you should call PSS.

Have you changed anything lately? Have you installed any software? Are you
running any processes like AV scanning or something on the items in question?
I've seen random alerts  get triggered if you install software that touches pages
or something. Are the items pages, documents, lists or everything?

If you just want the alerts to stop while you're researching the problem you can
stop the Sharepoint Timer service, or just point Sharepoint at a mail server
that is non existant. The best solution is to point it at a machine that will
accept the mail, but not send it on. That way Sharepoint isn't just queueing
them up.

Answer #2    Answered By: Kalyan Pujari     Answered On: Aug 30

I redirected the e-mail message to another server.
Thanks for your help. This helps me until I reasearch the problem.
I recieved an e-mail message from the sharepoint server account as
" The SharePoint Portal Alert service did not send an e-mail message. The service will try to resend the message"
Any thoughts on this message will be appreciated.

Answer #3    Answered By: Laura Walker     Answered On: Aug 30

Just a heads up - We finally installed the SPS & WSS SP2 and Hotfix
rollups this past weekend and are experiencing the very same issues with
old alerts  being sent out. Suspect exactly what you say, that it
changed some top level pages, metadata or something so everything
downstream has been marked as changed. Would have been nice to know
ahead of time so the indexes could have been rebuilt properly without
spamming users.

Answer #4    Answered By: Gopal Jamakhandi     Answered On: Aug 30

I suspect this is an SPS thing, not a WSS thing, if that helps at all. My site
is WSS only and I don't ever remember having this problem when putting any
Microsoft patches on. Our site is pretty large, 600 GB of content or so, so I
don't imagine it could have happened without me noticing.

Answer #5    Answered By: Kristina Cox     Answered On: Aug 30

Have you rebuilt the content index? Doing so will resend out all alerts.

Answer #6    Answered By: Delbert Frederick     Answered On: Aug 30

I did not do anything recently.

Answer #7    Answered By: Kalyan Pujari     Answered On: Aug 30

Did your users get a set of alerts  just once, or are they receiving multiple alerts on a continuous basis now?

One thing, alert  issues can be difficult to debug. If this is a critical issue you need to work out immediately, I would highly suggest calling Microsoft Product Support.

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