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Adding Users with Address Book hangs

  Asked By: Bob    Date: Oct 16    Category: Sharepoint    Views: 1827

I am trying to add users to a site with the "Address Book" button from a
laptop with dual monitors and Office 2003 installed. Windows Firewall
is disabled. The browser window is on the main laptop screen when I
click the "Address Book" button. If Outlook is closed, I am prompted
for a profile to use. If Outlook is open, I am presented with the
Address Book to choose from. When I make my selections, I get the "a
program is trying to access email addresses you have stored in Outlook"
warning. I check the box to allow access for 1 minute and click YES.
Then the browser hangs for over 1 minute with an hourglass and a
partially redrawn screen. Eventually, it will return to the state the
browser window was in before I clicked "Address Book" without any names
in the "Users" box and no error messages. Others in our organization
are using this feature without any problem, so it appears something on
my laptop is misconfigured.



2 Answers Found

Answer #1    Answered By: Hans Weiss     Answered On: Oct 16

yeah.. we deal with that same problem at work quite often. using outlook in the primary display it seems to function though.

Answer #2    Answered By: Alison West     Answered On: Oct 16

Yup, it is the dual  display. Just use the primary display as Andy suggested. This is a common issue.

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