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AD User Profile Import problem with AD Manager field

  Asked By: Dale    Date: Aug 08    Category: Sharepoint    Views: 56985

We have determined that if the manager field in the AD database changes
then that change won't trigger an update during the SharePoint
incremental user profile import. If, however, another field in the
user's AD record changes, it will trigger the incremental update and
the current AD record will be completely copied over to SharePoint
(including the Manager field). Is this normal or should the incremental
update be triggered by a change to the manager field.

Does this have anything to do with the "optional" setting in the Policy
Settings for the User Profile Properties?



3 Answers Found

Answer #1    Answered By: Judy Pittman     Answered On: Aug 08

If I remember correctly, this was a bug in Portal 2003 that was eventually
corrected. Perhaps that fix was not ported into the MOSS implementation.
I don't remember all the details, but thought I would bring it up.

No AD changes  actually trigger  anything btw...what should be occuring, is that
during the incremental  crawl, when we do a "Change Check" on the target object,
it should see that the property was in deed changed, and update  the profile. If
I'm reading you correctly, you're stating that changing the manager  property is
not causing the profile  to be updated at the next incremental crawl, but
changing a different attribute of that user  object in AD, causes the manager
property to then be synched during the next crawl correct?

Answer #2    Answered By: Dorothy Farmer     Answered On: Aug 08

What is an example of the other fields that are triggering the update  on
your system?

Answer #3    Answered By: Jacklyn Burnett     Answered On: Aug 08

That is correct other fields that are changed in AD will trigger  the
refresh of the SharePoint user  profile. In our case, the telephone
number was the field  we changed in AD. Interestly this field has a
policy setting  of required and manager  is optional. The manager
field's policy setting can't be changed to required. Can anyone shed
some light on what this means.

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