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Access denied when trying to retrieve an Office 2007 document?

  Asked By: Mackenzie    Date: Nov 11    Category: MOSS    Views: 1324

We're close to launching a new Intranet based on MOSS 2007 and some of
the users, who are in the Viewer group, have been reporting that they
get an Access denied error when trying to retrieve an Office 2007
document. I haven't been able to reproduce this problem so I was
wondering if anyone else had come across it?



1 Answer Found

Answer #1    Answered By: Miranda Scott     Answered On: Nov 11

I will tell you that we've had some similar problems with the Office
2007 file format. We actually now recommend that all documents saved
to our 2007 portal be saved in the 2003 format, both for
backwards-compatibility and to avoid these problems. Alas, I don't
remember the details of what was going on, since that support case was
handled by another person in my office.