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  Question Asked By: Bob Bolton   on Feb 22 In Sharepoint Category.

Question Answered By: Kyla Eckert   on Feb 22

Just wondering if you have ever worked as a tech
support or in a Helpdesk environment. The origanization we have is a
worldwide one, mutlitiered,multicultered and diversified like no other. The
users range the whole spectrum of knowledge or lack there of. I've worked
many years as support and trainer and all I can say is you can try and try
and try but some just never learn. Plus, the worst culprits are usually the
ones in charge. Oh well, guess I'll just have to figure out some other way
(although I am in the process of creating a few How To's and How To Nots
since you are right about the training never being enough) of maintaining
some modicum of order. One thing I am trying to enforce is the blocking of
personal sites. A large quantity of the duplication is there.

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