Some users are using office 2003 and some are using office 2007.
The specific user that reported the issue was using Office '07.
It was present at one time.
They reported the issue on 9/24 and the following security updates were
installed on 9/13:
KB968816
KB971961
KB967723
KB956844
Not sure if the updates had anything to do with it but thought I would supply
that info as well.